At 30,000 Feet

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At 30,000 feet, after the pilot announces cruising altitude and turns off the seat belt sign, people change. It’s a small shift, a quiet adjustment, intangible even to them.

In the 90’s and early 2000’s, before the proliferation of personal media devices, airlines showed outdated movies and cancelled television shows. You purchased your headphones for two dollars and plugged into the armrest to watch on a screen overhead, or one embedded in the seat in front of you. Movies like Hope Floats, Forces of Nature, He Said, She Said, television shows like Who’s the Boss, Charles In Charge, Full House, and when you were lucky, early episodes of Seinfeld, or Will and Grace. Anything cheap. There were a lot of commercials.

Those programs had a strange effect on many passengers.  People, otherwise hardened by life, cynical by nature, non-criers, sobbed during movies that once made them scoff. They laughed hard at out of date humor. And no one was more shocked than they. I heard a woman tell her story, a New Yorker who flew from L.A. and back again frequently. She sobbed during Pretty Woman and even harder at Notting Hill. She could not explain the mutation. A friend of hers, a man, confessed the same happened to him. Was it altitude? Was it something in the water? Was it that she was alone and allowed to just feel her feelings. Sort of, something like that last one. A psychologists explained it this way: Untethered from her life, her career and her relationships, her subconscious crept to the surface and found a crack through which to escape. I never experienced this. I’m a crier. And I definitely feel my feelings.

When I step on a plane and I’m headed somewhere I want to go, I experience relief. Unbound from my anxiety and frustrating jobs, I relax and sleep for hours, dreaming nothing. Typically my dreams are more fraught than my thoughts even on my best days. Winding through a maze of emotional IED’s, my psyche drags up the most desperate sludge. When I wake, yesterday’s anxieties are replaced by new ones, or old ones, they’re all on a loop. The last one I remember today fused my former church life with my current writing ambitions. The theist to the atheist as represented by two specific men in love with one another and not with me. Obvious, right? Unable to penetrate a career in any carnation (I once wanted a career in the church) I nibble on its crumbs, volunteering for nothing, while I languish in humiliating jobs.

On Saturday I worked a retail makeup event. I received a complaint. The big boss woman, alpha woman, confronted me about it in front of her client, the current client in my chair, and my co-workers. The complaint: The client approached me, wanted her makeup done because her artist cancelled on her at the last minute and she was going to her sister’s wedding. I was affable, we chatted genially. At the end of the application she seemed fine. She could have asked me to fix the problems.

However, the nature of the complaint isn’t important. Complaints happen and when they occur the bosses act like it’s the apocalypse. No one ever asks the employee what happened. I see it all the time. However, in 13 years, I haven’t seen a boss confront the employee in front of everyone. As I stood in shock, she said of the new client, “I need to see her when she’s done. You need to clean up all this fall out here and blend this out. There shouldn’t be any harsh lines.” Her voice boomed.  I nearly burst into tears. I wasn’t even half-way through the application. My client was embarrassed for me.  I went to the back, pulled myself together and made it through the rest of the day. I’ve been simmering since.

The way this alpha woman treated me felt like rubbing alcohol on an open wound.  Insult to injury because the day prior I had worked on an article about Wonder Woman for 17 hours then submitted it to a handful of publications. I felt it was strong and timely, something I never have time to write. I thought it had a good, no a great chance of getting published. Hours later the terrorist attacks in London occurred. Perhaps my article got lost? But I think it’s more likely that it wasn’t good enough, clear enough…something. These pubs are still posting essays on Wonder Woman. It earned 103.1 million at the box office this weekend.

When I worked in restaurants I cried all the time. I received bad tips and complaints. I was a pretty bad server. But I’m a good makeup artist. I haven’t received a complaint in years. I’m new with this company, they don’t know that and they don’t care. Anyway, it’s a bad omen. And here’s the thing. I don’t think I can recover from it. I hold onto things and they get bigger. I sort of revel in not forgiving, letting the anger grow into rage and the rage into hate. It makes me move. Otherwise I get too comfortable in uncomfortable places. And I want to move.

 

 

 

She could sell swampland to a frog

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She sold $1000 worth of makeup and brushes on the regular. This meant she got more hours than other freelancers. Her bosses loved her. Charming, pretty, forceful, but with a smile, she could sell swampland to a frog.

Except her sales carried hefty returns. Buyer’s remorse hit her clients hard. No matter. As a freelancer she’d be gone by the time the products came back and smack the associate, who rang her up, in the paycheck  The freelancer’s hourly did not depend on her returns, but on her perceived overall sales. In that arena no one circled her stratosphere.

You can’t be too honest in the retail cosmetics game. We’re all at war. War with one another, war with the client, war with our companies. The pressure to sell and sell hard creates a burden that stretches ethical boundaries. “Watch her and just do what she does,” my boss told me. I stood by the freelancer as she closed the sale. “Oh, no, no, no, you can’t just take one of these. You need them all if you want to look like this. Your husband will be amazed. You look 10 years younger.The brushes, the skin care, the makeup. It will last you a year. Two years. Here, I’ll give you gifts. It’ll be a great deal. If you come back and get them separately, you don’t get any gifts.” She spoke quickly without a breath and as the customer stood there in a daze, she threw as many free items into the bag as she could find and grabbed the client’s credit card.

Often, when the counter sold out of an item, she’d send the client out with a substitute just to make the sale. Tawny shadow gone? Sunny Blonde is close enough. Foundation number 32 sold out? 33 will do. Sub the Cola for Cocoa, New York Red for Moulin Rouge Red. She’ll never know the difference. The freelancer knew what we all know. If you’ve sold her hard on an item that’s perfect for her, it’s nearly impossible to swing her in another direction at the last minute.

It’s not the end of the world. It’s just makeup. So she doesn’t like it. So she decides it’s not right for her. So what it’s not exactly the right one. Maybe it will work out for her anyway.

Or maybe you’ve just lost her trust and her return business.

Don’t be naive, dear reader, corporations don’t care. All numbers and annual projections are based on perceived possibility. If this freelancer can sell $1000 in one sale, why can’t all of them do that? Who cares how. And so the pressure is on and the ones who figure out her secrets close in on her lead. Others who insist on honesty fall behind and eventually lose the race.

With online deals and internet beauty influencers cannibalizing sales, makeup corporations struggle to find their base. The ground shifts constantly. Anxiety flows downhill and picks up speed. By the time it reaches the makeup artists and sales associates it’s at a fever pitch. Sell, lie, lie, sell. Make the customer love you and it just doesn’t matter. I’ve been in this game a long time. There are times that you can do everything right and it just doesn’t play. Your bosses however will never believe it. A former boss stepped down and became a freelancer. She and I worked together one day. In confidence she said, “I’ve been sitting everybody down and people aren’t buying. I’m doing everything right!”

I shrugged. “Sometimes customers just don’t buy.” I wish all bosses would come down and work the floor.